Billing & Shipping Information
Crystal Dagger Games – Billing & Shipping Information
Last updated 17 October 2020
COVID-19 during the current Coronavirus outbreak Crystal Dagger Games are operating business as usual and all orders are being sent out on time.
Payment
All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Crystal Dagger Limited using Stripe’s secure payment system. PayPal payments are also accepted.
Delivery
Crystal Dagger aim to dispatch all items within 24 hours of receiving orders. This does not guarantee same day dispatch, unless a next day delivery service is paid for and an order is placed before 6pm.
|
Standard Shipping (mail) |
2-3 Working days (UK) |
Sent and tracked via Royal Mail |
Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays. |
|
Standard Shipping (courier) |
2-3 Working days (UK) |
Sent and tracked via DHL |
Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. |
|
Collect from Crystal Dagger |
Same Day – Next Working Day |
Collection from Crystal Dagger Offices |
Collections can be arranged only via email and are reserved only for bulk orders (min. 20 copies). Contact us via our website for details. |
Delivery to non-UK mainland and international addresses is also available at an additional cost (displayed at checkout).
International Delivery
Crystal Dagger Limited currently delivers to the countries listed below. Though items will usually arrive within these estimated times, goods can take longer to arrive. If you have any questions about shipping, or your order, please contact us via our website.
|
Country |
Estimated Transit Time |
|
Albania |
3-7 Days |
|
Andorra |
3-7 Days |
|
Armenia |
3-7 Days |
|
Austria |
3-7 Days |
|
Azerbaijan |
3-7 Days |
|
Belarus |
3-7 Days |
|
Belgium |
3-7 Days |
|
Bosnia & Herzegovina |
4-7 Days |
|
Bulgaria |
4-7 Days |
|
Croatia |
4-7 Days |
|
Cyprus |
3-7 Days |
|
Czech Rep. |
3-7 Days |
|
Denmark |
3-7 Days |
|
Estonia |
4-7 Days |
|
Faroe Islands |
5-11 Days |
|
Finland |
3-7 Days |
|
France |
3-7 Days |
|
Georgia |
3-7 Days |
|
Germany |
3-7 Days |
|
Gibraltar |
3-7 Days |
|
Greece |
4-9 Days |
|
Greenland |
4-7 Days |
|
Hungary |
4-7 Days |
|
Iceland |
4-7 Days |
|
Italy |
3-7 Days |
|
Kazakhstan |
3-7 Days |
|
Kosovo |
5-7 Days |
|
Luxembourg |
2-3 Days |
|
Macedonia |
3-7 Days |
|
Malta |
3-7 Days |
|
Moldova |
3-7 Days |
|
Monaco |
3-7 Days |
|
Montenegro |
3-7 Days |
|
Netherlands |
3-7 Days |
|
Norway |
4-7 Days |
|
Poland |
4-7 Days |
|
Portugal |
3-7 Days |
|
Romania |
4-7 Days |
|
Russia |
3-8 Days |
|
San Marino |
3-7 Days |
|
Serbia |
4-7 Days |
|
Slovakia |
3-7 Days |
|
Slovenia |
4-7 Days |
|
Spain |
3-7 Days |
|
Sweden |
3-7 Days |
|
Turkey |
3-7 Days |
|
Ukraine |
3-7 Days |
|
USA |
4-7 Days |
Pre-Orders
Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release (and, where possible, before the official release date). In the unfortunate event that there are delays from our suppliers which make this impossible, we will look to get these items to you within 3 working days of the official release date.
Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.
If your delivery is late, or you have any other concerns, please contact us via our website and we will do all we can to help. Please see our Terms & Condition page for more information.
